Draft — have this reviewed by a qualified lawyer before publishing. Last updated: [DATE]
DelayPaid is a trade name of Fixers B.V., registered at [ADDRESS], [POSTCODE] [CITY], the Netherlands, with the Chamber of Commerce under number [KVK]. We are the data controller for the personal data you provide via our website and services. Contact: privacy@delaypaid.com.
We process: name, email address, phone number, flight data (flight number, date, route, booking reference), payment details (bank account number for settlement), and correspondence related to your claim.
We process your data to: (a) assess your EU261 claim, (b) represent you in dealings with the airline and in legal proceedings, (c) transfer compensation to you, and (d) comply with legal obligations. Legal basis: performance of a contract (art. 6(1)(b) GDPR) and legitimate interest (art. 6(1)(f) GDPR).
We retain your data for no longer than 7 years after completion of your case (statutory accounting retention period), unless a longer period is required by law.
We share your data only with: the airline against whom we submit your claim, courts and enforcement bodies if legal proceedings are required, and our IT and payment processing suppliers (under data processing agreements).
You have the right to access, rectify, erase, restrict processing of, and portability of your personal data. You can also object to processing. Send your request to privacy@delaypaid.com. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
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We may update this policy. The latest version is always available on this page.