You register your delayed or cancelled flight, sign one digital power of attorney, and we handle everything from there — claim letter, airline negotiations, and court if needed. No win, no fee, 25% success fee (VAT incl.).
Use the check tool on the homepage. Enter your flight number, date, departure and arrival airport, and the tool immediately calculates an estimate of your EU261 compensation.
Fill in the registration form. You then receive a digital power of attorney by email. Sign it — the whole process takes about 2 minutes. After that, your input is done.
We verify your file and prepare the formal claim letter. We submit it to the airline and keep track of deadlines. You receive a confirmation when the claim is submitted.
Airlines sometimes offer a settlement below the statutory amount. We assess whether it is reasonable and negotiate if necessary. If you agree, we collect the payment and transfer your share within 5 working days.
If the airline refuses or does not respond, we start legal proceedings before the Dutch cantonal court (no extra cost to you). The court decides independently. If you win, the airline also pays the legal costs. If you lose, you pay us nothing.
EU Regulation 261/2004 grants air passengers the right to financial compensation (€250, €400, or €600 per person) when a flight is significantly delayed, cancelled at short notice, or boarding is denied due to overbooking — provided there is no extraordinary circumstance.
Airlines are exempt from paying compensation if the disruption was caused by something genuinely beyond their control: severe weather, an air traffic control strike, security threats, or political instability. However, many airlines use this defence too broadly. Technical problems with the aircraft are not automatically treated as extraordinary circumstances — the European Court of Justice has confirmed this.
The time limit to submit a claim depends on the country in which you enforce your rights:
| Country | Limitation period | Note |
|---|---|---|
| Netherlands | 2 years | From flight date |
| Belgium | 1 year | art. X.49 WER — shortest in EU |
| Germany | 3 years | From end of the calendar year of the flight |
| France | 5 years | |
| Spain | 5 years | |
| Italy | 2 years | Safe working deadline (legally contested) |